Please allow LevanaNINE 5-7 business days
after your order is processed to ship. Please note that USPS may be experiencing delays due to the worldwide pandemic Covid-19. Especially during American holidays.
If you have not gotten a shipping notification by the EIGHTH business day, 
please send us an email with your name & order number and we will be sure to reply within 1 business day. 
Please note that business days do not include Saturdays, Sundays
& all federal holidays. 
LevanaNINE is not responsible for lost or stolen packages. 
We will honor refunds/replacements for items damaged during transit once picture proof is provided via email. 
Returns/exchanges will be honored for 
items purchased within
25 calendar days of receipt. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In effort to help reduce the spread of Corona Virus-19,
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Please email us for other questions or concerns regarding your order.
Thank You!