Please allow LevanaNINE 5-7 business days
after your order is processed to ship. Please note that USPS is experiencing delays due to the worldwide pandemic Covid-19. 
If you have not gotten a shipping notification by the EIGHTH business day, 
please send us an email with your name & order number and we will be sure to reply within 1 business day. 
Please note that business days do not include Saturdays, Sundays
& all federal holidays. 
LevanaNINE is not responsible for lost or stolen packages. 
We will honor refunds/replacements for items damaged during transit once picture proof is provided via email. 
Returns/exchanges will be honored for
items purchased within
25 calendar days of receipt. 
Please email us for other questions or concerns regarding your order.
Thank You!