FAQs

Below are frequently asked questions pertains to LevanaNINE and its merchandise.

Q. What is your return policy?

A. All UNBURNED candles are fully exhangable/returnable for up to 30 days of initial purchase. 

Q. My candle seems faulty/not burning right. What do I do?

A. Send us an email at team@levananine.com and we'll be glad to assist you or send any refunds if applicable. 

Q. How long will it take for me to receive my order?

A. Standard processing time is 5-10 business days after order and payment  is complete.

Q. I'm interested in wholesale/partnership/private label How do I contact someone about that? 

 A. Great! Send us an email at team@levananine.com and we can talk personally about all ideas for partnership or collaborations. 

 

 Please contact us with any other questions or concerns! 

Thank you!